INCS Customer Service panel improves your efficiency on CS tasks
INCS provides you one-stop CS platform solution by connecting multiple communication channels and your business platform
INCS's powerful panel integrates multiple data sources to provide CS staff with effective contextual information, enables them to respond quickly and accurately to complaint issues, and increase satisfaction
Rich User Communication Channels
INCS one-stop customer service panel integrates rich communication channels, CS staff can quickly respond to customer inquiries and complaints in various ways, reduce customer waiting time and customer complaint resolution time, and improve service satisfaction
The powerful CS account management ability facilitates the CS staff to conveniently and quickly transfer the work order between different service groups, more effectively assign clients to the most suitable CS team, and quickly solve customer complaints
Instant Messaging
SMS and Voice
Rich Contextual Information Integration Enables More Efficient Response
INCS has integrated with mainstream e-commerce platforms, with proper authorization, INCS can rapidly display the background and contextual information related to CS tasks for the serving staff, enable them to response more timely and effectively
Order Information
By obtaining order information, the customer service staff can quickly determine the potential problems of users, and provide more background information for the customer service staff to cope with the work, so as to better cope with the period
Product Information
Through product information to help customer service staff quickly determine customer inquiries or complaints, and through the enterprise knowledge base to query product-related pre-sale and after-sales information, efficient answer to customer concerns
Logistics Information
INCS integrates a variety of logistics information data sources, including e-commerce platforms, logistics companies, express delivery companies, to help enterprises more calmly cope with various logistics status consultation
Enterprise CS Knowledge Base
INCS also provides a knowledge base function for your enterprise, you can organize and divide the customer service response information related to the enterprise according to the product, service stage and other ways, so that the customer service staff can quickly query and retrieve, and quickly feedback to users, and improve the response efficiency of customer complaints
Multidimensional Data Analysis
Comprehensive, Intuitive and Accurate Performance Assessment
Clear statistics & analysis on CS tasks enables enterprise's data based management
Workload Data
Tickets, conversations, attendance data
Performance Data
Processing time, respond time data
